When Customer Service Goes Bad, One Of These Reasons Is Likely Why
SaleMove
OCTOBER 31, 2018
“Over 50% of customers we’ve surveyed are restless, skilled at shifting spend and intolerant of poor [customer-service] experiences,” said Forrester CMO Victor Milligan on a recent company podcast. Customers crave a human connection , even when they’re interacting with your company via digital channels.
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