TechSee

JUNE 16, 2022

Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs. Jeff is truly obsessed with customer service. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Help Scout

SEPTEMBER 28, 2021

We’ve learned a lot about hiring remotely over the last 10 years and have incorporated these learnings into a multi-step hiring process, detailed below. Create a dedicated Slack channel for the hire Once the team is set, we create a Slack channel to discuss all things related to the hire.

Effort Score 125

Effort Score Multi-Channel Feedback e-support 125