What is a Chatbot and How Do Customer Service Teams Use Them?
Comm100
AUGUST 8, 2022
Reinforcing this, a 2022 research study found that 72% of an organization’s customer interactions are now digital. For many organizations, the leap to digital support means introducing live chat for customer service – now the most popular channel to connect with brands. Agent Assist works across live chat, social media and SMS.
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