TechSee

MARCH 12, 2019

Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Bringing visual automation to contact centers. The Power of Visual Automation.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

Talkdesk

FEBRUARY 5, 2018

Many have, however, reached a consensus regarding its likely impact on contact center workflow. AI will empower self-service platforms to better handle simple, transactional matters. These agents will indeed be asked to connect rather than merely serve. Efficiency will still be a paramount concern.

Self Service 40

Self Service Contact Center Workflow Contact Center Report 40

NobelBiz

APRIL 18, 2023

The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. A well-calibrated IVR system is the cornerstone for intelligent contact center automation.

Contact Center 52

Contact Center Call Center Management Gamification 52

NobelBiz

OCTOBER 17, 2023

This change demands effective tech solutions that can maintain, if not elevate, the quality of service provided by agents working from various locations. Tech Inconsistencies: Remote agents might be using varied devices and internet connections, leading to inconsistent service quality.

Call Center 59

Call Center Management Contact Center Contact Center Software 59