Remove Competitive Advantage Remove Handbook Remove Measurement Remove Social Media
article thumbnail

40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Chat

Jean and Travis have brought together proven strategies from a decade-long effort that help readers measure and increase emotional intelligence. We’ve listed some books on customer service and how they can help you shape the customer service culture eventually with the right measures in place. The Service Culture Handbook.

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Adam Toporek. Bruce Temkin. David Avrin.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Adam Toporek. Bruce Temkin. David Avrin.

article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. Mila Widyani – Head of Customer Experience at CIMB Niaga. LinkedIn : [link]. Website : [link]. LinkedIn : [link].