Competitive Advantage, Customer Service Training, Employee Engagement and Sports

How To Build Your Customer Experience Strategy By Asking Yourself These Three Questions [2020 Edition]

Michel Falcon Experience

JANUARY 16, 2020

I’ve seen companies thrive (some of which I’ve advised), some commit but not fully exhaust the benefits and others that say customer experience matters but do nothing at all. Do you have plans to host a customer journey mapping workshop this year? When was the last time you updated your company’s customer service training material?

Customer Journeys

Customer Journeys Strategy Customer Experience How To

5 New Customer Service Skills Your Employees Need (and How to Train Them Properly in 2019)

Michel Falcon Experience

JANUARY 10, 2019

It’s likely that you clicked through to read this post because you want new customer service ideas, not the same old run of the mill concepts that have been suggested by everyone else online…am I right? I’m looking for a competitive advantage with proven strategies, not advice from someone who just recites what they read online.

Training

Training Customer Service How To Employee Engagement

Customer Experience Update

How To Build Your Customer Experience Strategy By Asking Yourself These Three Questions [2020 Edition]

5 New Customer Service Skills Your Employees Need (and How to Train Them Properly in 2019)

Webinars

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