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40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Chat

JUNE 30, 2020

Well, Jeanne Bliss (a known authority on customer experience) talks about how you can do this with the five-competency model she used to coach Chief Customer Officers and C-Suite. Books on Customer Service Culture. For that to happen for your business, make sure that you have a great customer service culture in place.

Customer Service 85
Customer Service Handbook Customer Satisfaction Loyalty 85
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Introducing Self-Scheduling for Frontline Employees

Calabrio

OCTOBER 3, 2019

Over time, frontline staff too have come to enjoy more control over their working lives through self-service. What is more, CSRs can view their own personal performance KPIs and take part in challenging competitions through gamification, all within a single self-service application.

Self Service 145
Self Service Contact Center Gamification Competitive Advantage 145
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