Competitive Advantage Customer Base Guest Experience Software 
SurveySparrow
JUNE 28, 2023
Therefore, optimizing customer experiences builds trust and fosters long-term relationships, reducing customer churn. Example: Apple’s seamless integration of software, hardware, and services, combined with their outstanding customer support, has resulted in a loyal customer base and high customer retention rates.
Currency Alliance
OCTOBER 11, 2018
Other parts of the digital customer journey are more accessible to established hotel brands. Beyond the booking process, and to complement the digital guest experience, hotels stand to make the greatest gains by becoming better resellers of local services and experiences. Restive guests: understanding hospitality loyalty.
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