Competitive Advantage Contact Center Customer Relationship Management Virtual Agent 
UJET
JUNE 25, 2021
So, let’s step back for a minute to consider a better way forward: Streamlining the customer journey for a better customer experience. We’re long past the days where customer experience is an afterthought and the contact center is viewed as a cost center. Your Customers Are Mobile-First.
UJET
SEPTEMBER 15, 2020
Contact Centers Need a Single Source of Truth in Data. In the most basic enterprise customer service toolset, there’s a contact center platform (or ACD), customer relationship management solution (CRM), and workforce engagement solution ( WEM ).
UJET
SEPTEMBER 15, 2020
Contact Centers Need a Single Source of Truth in Data. In the most basic enterprise customer service toolset, there’s a contact center platform (or ACD), customer relationship management solution (CRM), and workforce engagement solution ( WEM ).
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