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What is call center technology?

ViiBE Blog

Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. So what exactly do call centers do? Contact Center.

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Top Metrics to Make Your Call Center a Success

CSM Magazine

Any type of large enterprise or organization knows the inherent value a virtual call center brings to their business. Today’s clients are no longer willing to put up with long wait times or a company that only offers one channel to get in touch through. However, not all customer service solutions are created equal.

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The best contact center software for your needs

ViiBE Blog

Contact centers vary widely to suit the needs of a wide range of businesses. A customer-facing company and business-to-business (B2B) sales will have different needs from a contact center. It allows a company to follow the sales process more closely, keeping track of sales leads. Share on email. Knowledge Base.