Communication First Call Resolution Return on Investment Telecommunications 
Responsetek
MAY 8, 2018
Communication with vital departments involved in the process ensured that every department was on the same page and knew what had to happen to fix the issues. Within six months, the bank saw a five percent decrease in its abandonment rate, resulting in the equivalent of a seven times return on investment on its CEM solution.
NobelBiz
APRIL 25, 2023
Invest in Training and Development While investing in training and development might seem counterintuitive when cutting costs, it can lead to long-term savings. Investing in employee training is a long-term strategy for reducing call center operating expenses. This is where NobelBiz steps in.
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