Communication, e-support, Knowledge Base and Voice of Customer

Mozilla Produces Immediately Actionable Feedback by Injecting the Voice of the Customer Throughout the Organization

SurveyGizmo

SEPTEMBER 17, 2020

Mozilla, the non-profit creators of the Firefox web browser, has about 60 employees using Alchemer for everything from support to product satisfaction, product feedback, internal surveys, generating ideas and product improvements, and protecting privacy. Injecting the Voice of the Customer. Better Customer Satisfaction.

Feedback

Feedback e-support Roadmap Customer Satisfaction

How to Supercharge Customer Success with Effective Customer Education?

SmartKarrot

JANUARY 27, 2022

But the most overlapping theme amongst all the things that we have discussed above is customer education. . Customer education is, in fact, one of the efficient ways to cut down on the support hours for your customer success team. Customer education is necessary for customer success. Knowledge base.

Customer Success

Customer Success Customer Journeys e-support How To

Customer Experience Update

Mozilla Produces Immediately Actionable Feedback by Injecting the Voice of the Customer Throughout the Organization

How to Supercharge Customer Success with Effective Customer Education?

Webinars

Stay Connected