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40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Chat

Improve your existing customer success strategies. Identify loop-holes that may hamper customer experience. Increase customer satisfaction score. Improve your operator’s ability to communicate well with your customers. Customer Service Books on Leadership. Books on Customer Service Culture.

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Call center training time comes down with these 7 technologies

TechSee

Contact Center Pipeline , the magazine for contact center professionals, reports that the number one challenge for contact centers in 2019 is the lack of suitable desktop tools, especially for CRM and collaboration. Gamification is an immersive, exciting experience that engages and motivates agents. Get in the game.