Myra Golden

APRIL 26, 2018

Typically, I only deliver training on customer service, but my client had a special request. My client explained that “We need to work together, make decisions together, and communicate according to the styles of each person. So I designed a unique Team-building Customer Service event built around a 12-foot pole.

Exercises 63

Exercises Groups Training Communication 63

Myra Golden

MARCH 29, 2017

How to express empathy to customers. Myra will walk you through 2 powerful exercises to help you convey real empathy in your words, tone and pauses. The art of connecting with customers…make emotional connections with your customers through acknowledgement, being fully present and by mirroring the customer.

How To 40

How To Exercises Customers Training 40

Myra Golden

NOVEMBER 15, 2018

One of the goals for my customer service training in Cerritos, California yesterday was to help employees follow-up with colleagues, to close the loop so that everybody was up to date on what’s being done to fix issues for customers. I designed a short lecture and a small group discussion to address this.

Exercises 58

Exercises Customer Service Training Groups Training 58