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Contact Center AI: How It Can Transform Your CX

Playvox

Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.

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The 12 Best Customer Service Software Tools for 2022

Kustomer

Customer service software encompasses a range of tools that gather, organize, manage, analyze, respond to, resolve, and report on, as well as unify all aspects of a brand’s customer support. What Are the Benefits of Customer Service Software? With these advancements arrived the need to merge and unify said systems.