Vonage

OCTOBER 22, 2015

Better communication – in terms of using your contact system to identify the issues that are causing high numbers of queries and providing the answers customers are likely to require upfront. Wireless and mobile. Gamification. Many employee gamification programs focus on the ‘employee of the month’. Social media.

Technology 120

Technology Customer Service Gamification Wireless 120

Beyond Philosophy

APRIL 6, 2016

What competitors are doing always comes into the dialogue, and companies must be aware of how the value offered and the communication tools used by competitors in the marketplace impacts their own performance. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches. Briefly, here’s why.

Gamification 60

Gamification How To Loyalty Programs Wireless 60

Beyond Philosophy

APRIL 6, 2016

What competitors are doing always comes into the dialogue, and companies must be aware of how the value offered and the communication tools used by competitors in the marketplace impacts their own performance. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches. Briefly, here’s why.

Gamification 60

Gamification How To Loyalty Programs Wireless 60