Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. You talked about having customer voice in the C-suite. Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. Absolutely.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. You talked about having customer voice in the C-suite. Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. Absolutely.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

Tricia Morris

NOVEMBER 6, 2015

So what’s an agency to do when faced with less money and staff as customer expectations continue to grow, along with the innovations in technology that empower them? Social media and other forms of engagement are great ways to hear what your customers are saying. Step 3: Turn knowledge into innovative multichannel engagement.

Government 40

Government Self Service Customer Service Social Media 40

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Aimee Lucas. Annette Franz. Arie Goldshlager.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Aimee Lucas. Annette Franz. Arie Goldshlager.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Michel Falcon Experience

FEBRUARY 19, 2016

If you’re reading this, you most likely have a career in customer experience. Or perhaps the headline caught your eye because you manage a customer experience or customer support department and want to elevate your team. ” I don’t entirely endorse this because it impedes innovation.

Call Center 60

Call Center Consulting Customer Experience Net Promoter Score 60