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40 Best Customer Service Books We’d Recommend to Support Operators

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And who can resist an online quiz with instant feedback?” Chief Customer Officer 2.0. Want a proven framework to help you launch and advance the customer experience transformation in businesses in every vertical around the world? Books on Customer Service Culture. The Service Culture Handbook.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. She is now Chief Customer Officer at ClearAction Continuum. LinkedIn : [link]. Website : [link].