5 Top Customer Service Articles for the Week of February 11, 2019
ShepHyken
FEBRUARY 11, 2019
(CustomerThink) If “customer experience” has innumerable interpretations, the same can likely be said about the ideal role of the Head of Customer Experience. My Comment: This is a great article for leadership to understand the role and need of the Chief Customer Officer (or whatever title a company uses for the same responsibilities.)
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