Chief Customer Officer, Customer Focused and Poor Customer Service

Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Retently

JULY 28, 2023

But taking customer experience lightly can be dangerous too. Some studies suggest that poor customer service costs businesses up to $62 million per year. trillion annually when their customers leave – and that’s only in the US. Well, that’s where the Chief Experience Officer comes into play.

Chief Customer Officer

Chief Customer Officer Customer Centricity Call Center Metrics

The Story of Jose – A Tale About Customer Experience

ECXO

APRIL 18, 2024

Impressed by the positive changes, they decided to create a new role – Chief Customer Officer – and offered it to Jose. As the Chief Customer Officer, Jose worked tirelessly to instill a customer-centric culture in every corner of TechEase.

Customer Experience

Customer Experience Customer Centricity Chief Customer Officer Culture

Customer Experience Update

Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

The Story of Jose – A Tale About Customer Experience

Webinars

Stay Connected