A look at wins from government customer experience in 2018 and forward to struggles in 2019
Qualtrics
JANUARY 2, 2019
The Office of Management and Budget (OMB) sent out some formal new CX-related “to-dos” to big agencies. The Government Accountability Office ( GAO ), an agency that works to improve the performance and accountability of the federal government continue to evaluate and report on federal agency customer experience practices.
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