article thumbnail

Self to Assisted Customer Service: Are You Passing or Dropping the Baton?

Tricia Morris

And Greater Customer Satisfaction. In a pre-recorded webinar, The Service Council’s Chief Customer Officer and industry analyst Sumair Dutta details benefits and current statistics around self-service for customer service. . • Consistency of Information Across Channels.

article thumbnail

Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. They are doing mobile work from a train, and the expectation is that they have wireless connectivity and that they can get service anywhere. What excites you about this partnership?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. They are doing mobile work from a train, and the expectation is that they have wireless connectivity and that they can get service anywhere. What excites you about this partnership?

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Leslie O’Flahavan. Lynn Hunsaker.

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Leslie O’Flahavan. Lynn Hunsaker.