Chief Customer Officer Contact Center Customer Change Feedback 
Kustomer
SEPTEMBER 3, 2020
Depending on the problem or the customer, they could communicate their issues through a variety of channels in a variety of different points of the journey. The customer is always going to give feedback and voice their opinions of their customer experience, whether through company channels or on their own. Is that right?
Answer Dash
JANUARY 9, 2019
I visited Amazon headquarters in November and saw for myself that employees are just insanely focused on customers. The entire company has a customer experience mindset. A customer-first mindset is much different than hiring a chief customer officer and thinking your work is done. That’s not the case.
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