20 predictions for customer experience in 2020
Qualtrics
NOVEMBER 21, 2019
And secondly, they’ll start analyzing contact center and digital data side-by-side. As a result, we’ll begin to see an improvement in deployed digital agents, AI-driven chatbots and how contact center workflows are executed. We’ll see more CX leaders who can do it all. We’ll work out how CX fits into the C-Suite.
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