Chatbots Customer Retention Multi-Channel Poor Customer Service 
CSM Magazine
FEBRUARY 24, 2023
Customers who receive high-quality customer service are more likely to become repeat customers and advocates for the business. They also tend to spend more money on products or services and are more likely to recommend the business to others.
SurveySensum
OCTOBER 23, 2023
The tool also gives you the best customer support in just 2 hours (which resulted in 98% customer retention). It supports multiple-channel survey distribution and collection like WhatsApp surveys. Also provides multi-channel feedback management, like chatbots, support tickets, app reviews, etc.
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