Remove Chatbots Remove Customer Focused Remove Customer Service Training Remove Customer Voice
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5 Top Customer Service Articles for the Week of August 7, 2017

ShepHyken

The practice of monitoring the customer voice via social for complaints, praise and feedback is an incredibly effective tool for building on the customer experience and journey. It is a way to gain insight from customers and an advantage over your competition. Chatbots: Should you waste your time? by Neal Dlin.

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5 Top Customer Service Articles for the Week of August 7, 2017

ShepHyken

The practice of monitoring the customer voice via social for complaints, praise and feedback is an incredibly effective tool for building on the customer experience and journey. It is a way to gain insight from customers and an advantage over your competition. Chatbots: Should you waste your time? by Neal Dlin.