Comm100

AUGUST 8, 2022

For many organizations, the leap to digital support means introducing live chat for customer service – now the most popular channel to connect with brands. As organizations see the strong return on investment from live chat, they are now naturally looking to the next step in digital communication.

Chatbots 203

Chatbots Customer Service Knowledge Base Social Media 203

ShepHyken

APRIL 28, 2024

AI Overload: the Good, the Bad, and the Ugly Impact on Customer Experience by Tomer Azenkot (Retail Customer Experience) Many companies today depend on artificial intelligence to handle customer interactions online. My Comment: AI continues to be the most talked-about and written-about topic in customer service and CX.

Loyalty Programs 71

Loyalty Programs Customer Service Self Service e-support 71

Comm100

NOVEMBER 13, 2022

A Comprehensive Guide to Chatbot Software. In 2020, the North America chatbot software market was valued at $182 million. Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. Customer service chatbots don’t just benefit the end consumer.

Chatbots 130

Chatbots Software Self Service Wait Times 130