Top 5 Customer Service & CX Articles for Week of April 29, 2024
ShepHyken
APRIL 28, 2024
AI Overload: the Good, the Bad, and the Ugly Impact on Customer Experience by Tomer Azenkot (Retail Customer Experience) Many companies today depend on artificial intelligence to handle customer interactions online. My Comment: AI continues to be the most talked-about and written-about topic in customer service and CX.
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