Chatbots Contact Center Workflow Resources Self Service 
NobelBiz
OCTOBER 17, 2023
Access to Resources: Agents working from home might not have the same immediate access to resources or support as they would in an office environment. Example from a Call Center Perspective An agent working remotely faces frequent connection drops due to an unstable home internet connection.
NobelBiz
APRIL 18, 2023
For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement.
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