NobelBiz

NOVEMBER 6, 2023

The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. Many CCaaS (Contact Center as a Service) providers in the market operate within multi-tenant cloud environments, which often offer limited access to the data necessary for advanced automation.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

NobelBiz

FEBRUARY 22, 2023

If the telephone is the initial point of contact for the client, it might create a set of customer friction points. That is why the pick-up rate and average waiting time remain the two most visible areas for improvement within the call center industry. Long waiting times Customers are no longer willing to wait.

How To 52

How To Omni-Channel Multi-Channel Wait Times 52

NobelBiz

FEBRUARY 18, 2023

If the telephone is the initial point of contact for the client, it might create a set of customer friction points. That is why the pick-up rate and average waiting time remain the two most visible areas for improvement within the call center industry. Long waiting times Customers are no longer willing to wait.

How To 52

How To Omni-Channel Multi-Channel Call Center 52