ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. What is an omnichannel contact center?

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

NobelBiz

APRIL 16, 2024

Example: A legacy call center system might not integrate well with newer digital channels like messaging apps or artificial intelligence-driven chatbots. Embrace cloud-based solutions that offer scalability and integration capabilities with multiple channels and data sources.

Omni-Channel 52

Omni-Channel Customer Engagement Engagement Contact Center 52

NobelBiz

APRIL 3, 2023

Besides the general benefits discussed in this article, a self-service experience can promote a sense of autonomy and independence among your client base. In the contact center industry, self-service makes information available to customers through automated means, such as web-based portals, chatbots, automated phone systems, etc.

Self Service 52

Self Service Contact Center Knowledge Base Omni-Channel 52

NobelBiz

FEBRUARY 27, 2023

This does not rely solely on the technology solution, but also access to a knowledge base, scripts for the recurring interactions, and feedback from supervisors. This aspect is primordial when it comes to meeting customers’ expectations and standing nose to nose with competition.

Contact Center 52

Contact Center Self Service Wait Times Metrics 52