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The Importance of Customer Service in Business Success

CSM Magazine

Providing exceptional customer service is critical in building long-term relationships with customers and gaining their loyalty. In today’s competitive market, businesses that prioritize customer service have a competitive advantage over those that don’t.

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Prediction: 7 Customer Service Channels We Will Use in the Future

Playvox

Eye contact is powerful and customers generally prefer live agent support. According to Microsoft , “30% of consumers expressed that not being able to reach a real person when they needed to was the most frustrating part of a poor customer service experience. You Are What the Future Holds.