Retently

JULY 11, 2018

However, since the market landscape evolved – shifting the focus from survey data towards a more complex customer satisfaction management approach – the more advanced NPS2 paved its way. In fact, most uses of NPS® nowadays directly refer to NPS2. NPS vs NPS2 – What is the Difference? What Is NPS2?

NPS 72

NPS Net Promoter Score CEM Social Media 72

SurveySparrow

JULY 31, 2023

Use charts, graphs, and infographics to make complex data more digestible. Net Promoter Score (NPS) NPS measures customer loyalty and likelihood of recommending a brand to others. NPS provides insights into customer advocacy and helps identify brand promoters and potential areas for improvement.

Analytics 52

Analytics Social Media CEM Effort Score 52

Confirmit

SEPTEMBER 24, 2018

Customer experience management combines all the processes an organization has in place to monitor and improve customer interactions, regardless of the channel or medium customers use to get in touch. CEM has become a key differentiator for today’s businesses, as products and services have become increasingly commoditized.

Customer Experience Management 45

Customer Experience Management Customer Experience Management Multi-Channel 45

Confirmit

SEPTEMBER 24, 2018

Customer experience management combines all the processes an organization has in place to monitor and improve customer interactions, regardless of the channel or medium customers use to get in touch. CEM has become a key differentiator for today’s businesses, as products and services have become increasingly commoditized.

Customer Experience Management 40

Customer Experience Management Customer Experience Management Multi-Channel 40