Beyond Philosophy

DECEMBER 23, 2015

In the past decade, we’ve seen the number of companies with an individual in the role of Chief Customer Officer (CCO) – nicely defined by Wikipedia as “the executive responsible for the total relationship with an organization’s customers” – grow from under 100 to thousands today. Michael Lowenstein, Ph.D.,

Chief Customer Officer 60

Chief Customer Officer Omni-Channel Customer Centricity Consulting 60

Customer Alignment

DECEMBER 18, 2017

Ease and efficiency won’t make customers stick around; emotion will and they will pay for a good one. Used well, with the right analysis on accurate data, rooted in the customer journey reality; these programmes are a valuable asset. Think Smiling Companies, Happy Customers. Image courtesy of Pixabay

Omni-Channel 45

Omni-Channel Customer Journeys Chief Customer Officer NPS 45

ClearAction

JANUARY 14, 2015

This is a larger concern, as customers tend to see a company as a single entity rather than a series of silos. Need for a Customer Experience Management Strategy Model. What's happening in B2B CXM strategy is similar to what's happening in B2C. Customer Experience Management Success Factors. Lack of budget.

Customer Experience Management 48

Customer Experience Management Customer Experience Management B2B 48