Stella Connect

MAY 11, 2017

By that I mean immediately, right on the front line—where service teams are actively engaging customers. Case Study: Using VoC Data to Save the Customer Relationship. To date, more than 5,000 customers have been contacted by the service recovery team. Talk about a return on investment.

Voice of Customer 40

Voice of Customer Data Contact Center Return on Investment 40

Thematic

MARCH 27, 2024

A focus on customer acquisition often overshadows the vital task of retention. A shocking 66% of consumers end relationships with companies due to poor customer service. This highlights a disconnect: Customers crave positive experiences, yet businesses sometimes must listen proactively. The consequence?

Effort Score 62

Effort Score Analysis Feedback Net Promoter Score 62

CustomerSuccessBox

NOVEMBER 24, 2021

Poor customer service, etc. It is at that stage that customers start seeing value in your offering. These reasons give a glimpse of why creating and proving customer value is extremely important. ROI of Customer Value. A sure shot way to prove value to customers is to quantify it. Maintenance costs.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52