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40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Chat

Create better customer loyalty programs. I include case studies of role-model companies that will inspire any organization to kick-start its own revolution… an amazement revolution!”. Jill Griffin created a buzz after releasing the book Customer Loyalty: How to Earn, How to Keep it. The Loyalty Effect.

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Top 6 Loyalty Trends for 2020: digital transformation for an open future

Currency Alliance

Nobody in loyalty could have missed The Times’ headline in October, about the Committee for Climate Change (CCC) proposal to start taxing frequent flyer programs (FFPs), or even to shut them down, under the assumption that they increase flying. Loyalty members made up 44% of revenue despite only making up 21% of the client base’[ii].

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Your Ultimate Guide to Brand Perception

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McDonalds saw an increase in sales of 5.5% Because of this Fortune Magazine has rated Starbucks as the 6th most desired company. In the next section, let’s delve into some brand perception examples by making use of case studies of well renowned brands. Related Read: Top 10 Strategies for Building Brand Loyalty.

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