Case Study, Employee Experience and Guest Experience

How Two CX Leaders United Their Organizations Under Shared Value Systems to Transform Customer Experience

Customer Bliss

OCTOBER 25, 2018

In my recent Daily Dose video, I talk about the importance of letting your purpose unite your company and share two case studies regarding companies that embody their values. Lee West, Pastor of Guest Experiences @GatewayPeople Click To Tweet. The Employee Experience Directly Impacts Customer Experience.

System

System Hospitality Customer Experience Guest Experience

Services Before Sales Sells More Chicken! (Disney Agrees)

Storyminers

FEBRUARY 2, 2016

This method of using the guest experience as the focal point for strategy has positive side-effects: It naturally instills service values into the culture. It naturally aligns the many clues (experience details) in the experience to be on brand. Look how much he got right!

Sales

Sales Hospitality Guest Experience Culture

Customer Experience Update

How Two CX Leaders United Their Organizations Under Shared Value Systems to Transform Customer Experience

Services Before Sales Sells More Chicken! (Disney Agrees)

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