Call Recording Interaction Lifetime Customer Policies 
Avaya
JUNE 18, 2018
The most significant change is that the customer experience is now a key driver of your brand. Each customer relationship starts with a single interaction and lasts the entire customer journey, and that journey could last decades. Leverage Data from Customer Interactions.
Kustomer
JANUARY 14, 2021
Understanding every aspect of each customer interaction can help companies better serve their audience by better adapting to their wants and needs. Reactive Vs. The reactive side of customer support comes into play when preventing future problems from happening through customer education. Start with the Business Model.
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