Call Recording, Handbook and Management - Customer Experience Update

The Essential Guide to Customer Service Outsourcing

Magellan Solutions

DECEMBER 10, 2019

You may provide them with a handbook or give them a glimpse of what your company is like, yet it is always best to make people face it themselves. Here are some of the software in which they have extensive experience: Bria – It is a contact management tool that helps individuals and businesses enhance their communication system.

Customer Service

Customer Service Contact Center Multi-Channel Social Media

How to Improve Customer Service with Unstructured Data

Thematic

JANUARY 27, 2019

Last month, I had the pleasure to speak with Jeff Toister (CPLP, Author of “The Service Culture Handbook”) on his webinar on how to improve customer service with unstructured data. Unstructured data is data that isn’t stored in a fixed record length format. Next, we need to group themes into a hierarchy to make it easier to manage.

Data

Data Customer Service How To Contact Center

Customer Experience Update

The Essential Guide to Customer Service Outsourcing

How to Improve Customer Service with Unstructured Data

Webinars

Stay Connected