Call Recording Effort Score First Call Resolution NPS 
NobelBiz
APRIL 3, 2023
Monitor Calls : The next step is monitoring calls to ensure that agents meet the quality standards. This can be done through call recording and reviewing the recorded calls. Evaluate Performance : Once calls have been monitored, the next step is to evaluate agent performance.
CX Journey
NOVEMBER 28, 2018
Artifacts, including call recordings, videos, invoices, receipts, pictures, documents, screenshots, etc.
NobelBiz
AUGUST 11, 2022
Of course, this translates into better cost-per-minute rates, better coverage, and faster resolutions when it comes to downtimes or any other infrastructure-related issue. As a matter of fact, NobelBiz scores one of the highest First Call Resolutions in the entire industry.
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