Call Recording Customer Retention Effort Score Telecommunications 
NobelBiz
JULY 26, 2022
To do this, contact centers must simplify, model, and organize information, which is the goal of call scoring. Scoring is an increasingly popular tool in customer relations, but it is sometimes a little abstract. What is Call Center Call Scoring ? Call center call scoring : How does It Works?
NobelBiz
APRIL 27, 2021
But the questions remain, how do you keep your customers happy? How can a contact center solution enhance customer loyalty? Understanding Customer Loyalty Customer retention is described as a contact center’s ability to keep its customers over time. What exactly are they?
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