Call Recording Customer Journeys Customer Relationship Management Roadmap 
Experience Investigators by 360Connext
OCTOBER 17, 2023
These select leaders, often heads of customer-facing teams, become the source of CX insight for other leaders within the organization. To move forward, it is important to build a cross-functional CX coalition and encourage other leaders to take steps to improve the overall customer journey.
NobelBiz
NOVEMBER 6, 2023
Speech Analytics: This tool uses natural language processing to analyze customer-agent interactions, providing insights into customer sentiment and agent performance. Customer Relationship Management (CRM) Software: CRM systems automate customer data management, providing a comprehensive view of customer interactions and histories.
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