Call Recording Contact Center Return on Investment User Experience 
GlowTouch
DECEMBER 10, 2020
This reflects the increased emphasis on the user experience and personalization across virtually every industry for whom customer care is a vital function. The brick and mortar contact center will not go away; organizations insist on personnel being in a central location. About GlowTouch.
NobelBiz
FEBRUARY 23, 2023
For a few years now, businesses including contact centers have relied heavily on Cloud technologies. If no one is accessible, calls can be redirected to other colleagues’ extensions. This particulary applies to contact centers as It enables team agents to discuss easily discuss subjects using instant messaging rather than email.
NobelBiz
JUNE 7, 2021
For a few years now, businesses including contact centers have relied heavily on Cloud technologies. If no one is accessible, calls can be redirected to other colleagues’ extensions. The platform is housed in the data center of the UCaaS provider, which also conducts software upgrades.
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