NobelBiz
JULY 25, 2023
The Components of Interaction Analytics: A Glimpse into Call Center Operations Interaction analytics is the keystone for call centers seeking to elevate their customer interactions and services. Transcription Services: Tools automatically transcribe voice interactions into text, making them ready for further analysis.
NobelBiz
JUNE 4, 2024
Christian Montes Executive Vice President Client Operations How to Set Up Your Customer Service Flow Choose a Provider Selecting the right call center provider is crucial. Integrations Ensure the call center solution integrates seamlessly with your CRM, telephony systems, and other essential business tools.
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NobelBiz
FEBRUARY 13, 2024
RELATED RESOURCE Guide | Call Whispering: A Live Training Tool for Agents Call Recording and QA Recording calls and implementing quality assurance protocols are essential for maintaining high service standards, training agents, and complying with legal requirements.
Playvox
APRIL 21, 2023
Contact center software driven by artificial intelligence (AI) can help by putting an end to spreadsheets and manual processes, easing the burden on your workforce management team. For example, you could add chat to your channel offering and then train your team on the differences in handling chats compared to email and voice.
NobelBiz
AUGUST 11, 2022
Coaching tools for new call center agents Coaching and training tools provided by CCaaS solutions may make all the difference in getting new team members up to speed and continuing to expand your contact center employees. They know when they’re being treated well, and they know when they’re being taken advantage of.
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