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A Connected Enterprise – 3 Ways to Turn Theory into Practice

CSM Magazine

JUNE 24, 2021

In his final blog in the Connected Enterprise series Ross Daniels at Calabrio discusses the role of the contact centre. . In the first two blogs in this series, we set out to define what it really means to be a Connected Enterprise, identifying the top three characteristics that all connected organisations share.

Connections 52
Connections Customer Connectedness Analytics Call Recording 52
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What’s Stopping You From Becoming a Connected Enterprise?

CSM Magazine

JUNE 3, 2021

Ross Daniels at Calabrio outlines the obstacles and how to tackle them using 3 winning strategies for connecting staff and customers. In our last two articles, we established what it means to be a Connected Enterprise and the benefits such connectedness brings. 3 steps to success.

Connections 52
Connections Customer Connectedness Gamification Call Recording 52
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