Interactions
APRIL 14, 2021
Likewise, collection agents have the unique challenge of bearing the emotional burden of collection calls. Given the emotional energy required, it’s not surprising to hear statistics that report 50% of new collection agents resign in under three months. 4) Productivity.
Interactions
APRIL 14, 2021
Likewise, collection agents have the unique challenge of bearing the emotional burden of collection calls. Given the emotional energy required, it’s not surprising to hear statistics that report 50% of new collection agents resign in under three months. 4) Productivity.
West Monroe
JULY 27, 2017
Amazon also uses advanced technology to allow users to quickly and easily customize call flows using drag and drop features. Pulling reports on these metrics tends to be a timely task for teams. Historical or real-time performance and metric reports can be generated in Amazon Connect by queues, agents, and routing profiles.
Expert insights. Personalized for you.
90 
Let's personalize your content