Call Flow Report Technology Virtual Agent 
Interactions
APRIL 14, 2021
Likewise, collection agents have the unique challenge of bearing the emotional burden of collection calls. Given the emotional energy required, it’s not surprising to hear statistics that report 50% of new collection agents resign in under three months. 4) Productivity.
Interactions
APRIL 14, 2021
Likewise, collection agents have the unique challenge of bearing the emotional burden of collection calls. Given the emotional energy required, it’s not surprising to hear statistics that report 50% of new collection agents resign in under three months. 4) Productivity.
West Monroe
JULY 27, 2017
Amazon Web Services recently announced Amazon Connect – a simple and cost effective, cloud-based contact center technology that has left the contact center industry (and us) buzzing. One of the most easily overlooked parts of a contact center is technology design. Is cloud technology on the horizon for your company?
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