Call Flow, Customer Service, Retail and Virtual Agent

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

AWS Machine Learning

SEPTEMBER 29, 2022

In the post Enhancing customer service experiences using Conversational AI: Power your contact center with Amazon Lex and Genesys Cloud , we introduced Amazon Lex support on the Genesys Cloud platform and outlined the process of activating the integration. Export the Genesys call flow from the QnABot Content Designer.

Virtual Agent

Virtual Agent Call Flow Self Service Contact Center

What Does Amazon Connect Mean for the Contact Center?

West Monroe

JULY 27, 2017

Not only did it go from an online bookstore to one of the largest retailers in the world, but Amazon has now tapped contact centers. Amazon Web Services recently announced Amazon Connect – a simple and cost effective, cloud-based contact center technology that has left the contact center industry (and us) buzzing.

Contact Center

Contact Center Connections Virtual Agent Call Flow

Customer Experience Update

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

What Does Amazon Connect Mean for the Contact Center?

Webinars

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