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Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

AWS Machine Learning

SEPTEMBER 29, 2022

Non-technical users can deploy the solution with the click of a button, build their bot through a user-friendly interface, and integrate the voice bot into a Genesys Cloud call flow. Export the Genesys call flow from the QnABot Content Designer. Import and publish the call flow with Archy. Prerequisites.

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Virtual Agent Call Flow Self Service Contact Center 67
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What Does Amazon Connect Mean for the Contact Center?

West Monroe

JULY 27, 2017

Not only did it go from an online bookstore to one of the largest retailers in the world, but Amazon has now tapped contact centers. Amazon also uses advanced technology to allow users to quickly and easily customize call flows using drag and drop features. Amazon Connect is changing the traditional contact center setup.

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Contact Center Connections Virtual Agent Call Flow 49
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