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Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

AWS Machine Learning

SEPTEMBER 29, 2022

Voice bots, or conversational interactive voice response systems (IVR), use natural language processing (NLP) to understand customers’ questions and provide relevant answers. As a result, customers benefit from reduced wait time and faster call resolution time, especially during peak hours.

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Virtual Agent Call Flow Self Service Contact Center 67
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What Are The Benefits Of CCaaS For Businesses?

NobelBiz

JUNE 1, 2021

A CCaaS solution’s principal goal is to appropriately route calls and maintain track of your customer interactions. In practice, CCaaS refers to a cloud-based phone system or other communications software that enables a business to conduct inbound and outgoing interactions with customers or prospects.

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Contact Center Multi-Channel Call Center Software 52
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